Returns & Exchanges
At Bold Bean Co, we want you to love every jar, but due to the perishable nature of our beans, we can only accept returns on unopened items within 14 days of delivery. If your order arrives damaged or incorrect, our team is committed to making it right immediately.
Contact Support
Email our team at [email protected] with your order number and a brief explanation of the issue.
Provide Evidence
If your jars arrived broken or leaking, please attach a clear photo of the damage and the outer packaging for our records.
Secure Packaging
For eligible unopened returns, ensure the jars are safely packed in their original box to prevent breakage during transit.
Receive Refund
Once we verify your request or receive the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing